Let's return your product.
Before we get the ball rolling, please make sure of the following, otherwise, the product(s) will be sent back to you:
- The return is sent back to us within 100 days of order date
- The product is unused and undamaged
- All labels/tags are still attached to the product
Click THE BUTTON ABOVE and fill out the form with all necessary information. After that, print out the pre-paid return label and slap it on your box, and take it to the closest drop-off point (we’ll help you out with a list over the points near you). You will be able to track the return so you’re constantly up to speed. You will receive email updates as the return goes through its journey and the refund will be automatically made to the card you used for payment. At this point, please allow 4-10 business days for the reimbursement to be back in your account - depending on your bank.
If you are returning The Djärv Bike Bag, the process is slightly different - give us a shout using the contact page, and we’ll help you out from there!The Preset is non-returnable once it has been downloaded.
Should the criteria mentioned above not be fulfilled, the product will be sent back to you and you won’t be refunded - but we’ll be in touch if this is the case.
For returns in Croatia, Romania, Slovenia, Estonia and Hungary, Greece, please contact us here.